Candidly AI

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What the evidence says about asking people too late, and what we have learned running these conversations at scale.

Research20 September 20264 min read
The interviewer is the bias
People edit what they say in front of another person. Thirty years of survey research shows they edit less when no human is listening, and it is the belief that matters, not the technology. What that means for hearing the truth from your stakeholders.
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Research20 September 20264 min read
Surveys capture answers. Conversations capture understanding.
Only 8 percent of employees strongly agree their organisation acts on surveys, and the people who answer are not the people you need to hear. Gallup's largest study puts a number on what hearing them is worth.
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Research20 September 20264 min read
The cost of finding out late
Large IT projects run 45 percent over budget and every extra year adds 15 percent to the overrun. The late requirement that causes it was almost always known early by someone who was never really asked.
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