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Hearing from everyone at a client firm, inside a six-week AI Clarity Sprint
In their words
“Dialogue is at the heart of how we work, but making room for all voices inside a project takes a ton of effort. With Candidly AI, everyone at the firm who wanted a say had one, and the Strategy Sprint started from their input.”
Cassandra Caiger
Principal, Intelligent Futures
Before and with Candidly AI
Before
Discovery meant booking, running and writing up interviews one at a time.
With Candidly AI
One week, one phone line, and a themed report in every participant’s own words.
Situation
Intelligent Futures is a B Corp-certified Calgary firm that has spent more than 18 years helping municipalities, nonprofits and mission-driven organizations turn hard problems into workable plans, through strategy, capacity building and dialogue. With Solway, a Calgary AI company, it delivers the AI Clarity Sprint, a six-week program that helps organizations work out where AI fits. This time the client was a growing Calgary architecture firm.
Challenge
The Sprint starts with the people who do the work: how they use AI today, where work gets stuck, and where AI could help. Intelligent Futures wanted to hear from everyone at the firm who wanted a say, without taking time away from the analysis and recommendations at the heart of the Sprint.
How the engagement ran
Design
Intelligent Futures and Solway set the goals. We turned them into four plain-language questions and built the agent, and they signed off on every question before launch.
Launch
We wrote the invitation, a one-page how-to guide and the reminder emails, so the whole firm knew exactly how to take part.
Listen
For one week, the line was open from early morning to late evening, so people could call before work, between deadlines or at home. The report quoted staff by caller number (Caller 4, for example), never by name.
Findings
A person on our team read every conversation. Intelligent Futures and Solway received a themed report with every participant quoted, along with the reviewed transcripts.
Into the Sprint
The report became the starting point for the Sprint’s leadership session and its map of AI opportunities and risks.
Why it worked
Done with you, not handed over.
We did the building, the writing and the reading. Intelligent Futures and Solway kept control of every question and every message.
Every voice counted.
Every conversation was read by a person and every participant was quoted, so a designer’s experience carried the same weight as leadership’s.
It fit the Sprint.
The findings arrived ready for the next stage, so the consulting team spent its time on recommendations. Intelligent Futures has since built Candidly AI into its own proposals on larger engagement projects.
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“This program really provided those people who wouldn’t typically come to a public event an opportunity to provide a voice to what they wanted to say.”
Theresa Fuller
Chief Administrative Officer, Town of Bashaw